FREQUENTLY ASKED QUESTIONS
How do I place an order ?
You can place your order directly on our website. If you need some assistance, please contact us at firstname.lastname@example.org
Can I place a bulk order ?
Sure) You can place a bulk order. Please contact us at email@example.com
Do you give wholesale discounts?
Yes, we have developed a system of discounts for wholesale buyers. Please contact us firstname.lastname@example.org
How fast do you ship orders?
We ship 90% of the orders on the same day. The rest we ship on the next day.
What is the country of origin of your linen fabric?
We work only with the best European linen manufacturers. The quality of our fabric is guaranteed by industry standards and certifications including Oeko-Tex certification that confirms the environmental safety of the fabric.
What does oeko-tex certified ?
This is information from the official OEKO-TEX website:
"If a textile article carries the STANDARD 100 label, you can be certain that every component of this article, i.e. every thread, button and other accessories, has been tested for harmful substances and that the article therefore is harmless for human health. The test is conducted by our independent OEKO-TEX® partner institutes on the basis of our extensive OEKO-TEX® criteria catalog. In the test they take into account numerous regulated and non-regulated substances, which may be harmful to human health. In many cases the limit values for the STANDARD 100 go beyond national and international requirements. The criteria catalog is updated at least once a year and expanded with new scientific knowledge or statutory requirements. "
Would you confirm that all fabrics in your store are formaldehyde-free?
The answer is yes and no. Formaldehyde is used in many fabrics, natural and synthetic, to kill bacteria. Linen however has natural antibacterial properties, so the use of formaldehyde is not necessary. However, all natural fabrics have a small amount of naturally occurring formaldehyde (less than one part per million, or <1PPM). Safe limits of Formaldehyde are specified by the EPA and guaranteed by the EkoTex certificate as <20PPM for clothing for children, and less than < 75PPM for any fabric that comes in contact with your skin. Our fabrics are found to have consistently less than 1PPM of formaldehyde as tested in laboratories. Another property of formaldehyde is to make a fabric smooth; we are aware that in some Countries this is done sometimes, but it is illegal in Europe, where we get our fabrics from.
What is raw linen?
Raw linen is a linen fabric that has no additional processing and dyeing. Raw flax is mostly used for decoration and cannot be used for clothing.
How are linen fabrics processed?
Most linen fabric undergoes a number of chemical and mechanical processes. Natural linen thread is slightly rough to the touch. All linen will wrinkle when washed, regardless of the original level of smoothness. To add to the confusion, there is a type of linen fabric, which we sell, that has an additional micro-wrinkling process that results in an extremely soft to the touch fabric ( washed linen fabric ).
What is WASHED linen fabric?
In the process of manufacturing, linen fabric undergoes several stages of processing, acquiring additional properties, but without losing its natural qualities. First, the fabric is treated with emollients, then, in the wet state, performed additional processing on a special modern equipment. As a result, a plastic delicate fabric with a slight "wrinkled " effect is obtained, ie. with natural folds, wrinkles and creases. Care of washed linen fabric is easier, linen does not give shrinkage, does not demand steaming, at the same time looks incomparable.
What is PLAIN linen fabric?
The natural colored fabrics that have been bleached and dyed into one solid color.
Does the linen fabric color bleed?
We experimented with different types of fabrics before making our final selection for our product. Only during the first wash in very hot water the fabric may color the water slightly. However we have discovered that even undyed linen fabric in very hot water may color the water and this light coloration of the water is not caused by the dye, but rather by natural leaching of the brown color from the dried flax grass. This is known as Dissolved Organic Matter (DOM), or Dissolved Organic Carbon (DOC), and is a natural process (a little bit like placing a tea bag in hot water). This process is normal and natural, and is only noticeable during the first wash.
What is UNDYED linen fabric?
The natural linen color fabrics that haven't been bleached and dyed. Undyed linen fabrics have many shades - greyish taupe, oatmeal, neutral taupe with grey undertone, etc.
What is natural linen colour ?
Natural undyed linen has many shades. The color largely depends on the manufacturing process. It can have both lighter and darker shades (from ecru, oatmeal to gray-taupe).
What is the best weight for linen curtains?
Sunlight passes unevenly through the flax. It is very soft. This is an amazing property for curtains) Our customers buy linen of different weights for curtains. It depends on the design and how curtains should transmit light.
Is linen natural or synthetic?
Linen is a NATURAL fiber, 80% of which is cellulose. The remaining 15% are fats, waxes, minerals, dyes. The large number of fat-wax components causes difficulties with bleaching and dyeing of fabric. There is another polymer in flax - lingin. Its concentration can reach 5%.
Does linen fabric shrink when washed?
Linen is a natural fabric. Therefore, it shrinks after washing. The amount of shrinkage depends on the fabric treatment. Raw linen has the largest shrinkage (up to 15%). Fabrics that were previously shrunk in production have 3-5% shrinkage. Washed linen has the lowest shrinkage (about 1%).